TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
NOEMA EXCLUSIVE
Merchant: Noema Exclusive
Registered office: Nova Ves 50, Zagreb, Republic of Croatia
OIB (tax ID): 17568768891
Webshop:
E-mail:
Phone:
1. GENERAL PROVISIONS
These General Terms and Conditions govern the rights and obligations of the company/sole proprietorship Noema Exclusive (hereinafter: the "Merchant") and customers who order products through the Noema Exclusive online store (hereinafter: the "Webshop").
The business conducted through the Webshop consists of the sale of dresses and other products listed in the Webshop's offer.
A customer may be a consumer, i.e. a natural person who buys products outside their business or professional activity, or any other natural or legal person who buys products in the course of their business activity.
By using the Webshop and placing an order, the Customer confirms that they are familiar with these General Terms and Conditions and accept them.
2. MERCHANT INFORMATION
Noema Exclusive operates at the following address:
Nova Ves 50, Zagreb, Republic of Croatia
OIB (tax ID): 17568768891
The Merchant's contact details are listed on the Webshop, and the Customer may use them for questions, complaints, claims and other communication.
3. PRODUCTS
The products sold are dresses and other products listed in the Webshop's offer.
Product photographs are for illustration purposes. Minor differences in the colour and appearance of a product may occur depending on the display settings of the Customer's device.
The Merchant endeavours to ensure that all product information, including price, size, material, characteristics and availability, is accurate and up to date.
4. PRICES
All product prices are stated next to each product on the Webshop.
The price that applies to the Customer is the price stated at the time the order is placed.
Delivery costs, if any, are shown to the Customer before the order is completed.
The Merchant reserves the right to change prices. A price change does not affect orders that have already been confirmed.
5. ORDERS AND CONCLUSION OF THE CONTRACT
The Customer selects the desired product and an available size and adds it to the cart.
Before the order is finally submitted, the Customer is shown the details of the selected product, the quantity, the price and the delivery costs.
By submitting the order, the Customer makes an offer to conclude a contract.
After receiving the order, the Merchant confirms receipt to the Customer electronically.
The contract is considered concluded when the Merchant accepts the order, i.e. confirms the order to the Customer.
If an ordered product is not available, the Merchant will notify the Customer without delay.
6. PAYMENT
Payment through the Webshop can be made by payment card, according to the payment options listed on the Webshop.
The Customer is obliged to pay the total amount of the order, including any delivery costs.
7. DELIVERY
Ordered products are delivered by the courier service GLS.
The expected delivery time will be stated on the Webshop or in the information the Customer receives at the time of purchase.
If a delivery delay occurs due to circumstances beyond the Merchant's control, the Merchant will notify the Customer without undue delay.
The risk of accidental damage to or loss of the goods passes to the consumer at the moment the goods are handed over to the consumer or to a third party designated by the consumer who is not the carrier.
8. RIGHT OF WITHDRAWAL
A consumer who concludes a contract through the Webshop has the right to withdraw from the contract without giving any reason within 14 days from the day on which the goods came into the possession of the consumer or of a third party designated by the consumer who is not the carrier.
If several products are ordered and delivered separately, the withdrawal period starts on the day the consumer receives the last product.
The consumer exercises the right of withdrawal by making a clear statement of withdrawal before the expiry of the above period.
The consumer may use the withdrawal form made available with these General Terms and Conditions, but its use is not mandatory.
9. RETURN OF PRODUCTS
After the Customer declares that they are withdrawing from the contract, they must return the product without undue delay, and no later than 14 days from the day they informed the Merchant of the withdrawal.
The cost of returning the product is borne by the Customer, unless otherwise stated or unless the Merchant has agreed to bear this cost.
The Customer is liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functionality.
When returning the product, the Customer must return it in a condition consistent with the permitted extent of trying it on.
10. REFUND
In the event of a timely withdrawal from the contract, the Merchant will refund to the Customer everything received from them under the contract, including the cost of standard delivery, in accordance with applicable regulations.
The Merchant may withhold the refund until the returned product is received or until the Customer provides proof that the product has been sent back, whichever occurs first.
The refund will be made using the same means of payment the Customer used for the original transaction, unless expressly agreed otherwise with the Customer.
11. COMPLAINTS AND LIABILITY FOR DEFECTS
The Merchant is liable for defects in products in accordance with the applicable regulations of the Republic of Croatia.
The Customer may submit a complaint using the contact details listed on the Webshop.
To speed up the resolution of a complaint, the Customer is advised to state the order number, describe the defect and, if possible, attach photographs of the product.
The Merchant will consider the complaint and inform the Customer of further action in accordance with applicable regulations.
The Customer's rights in respect of material defects cannot be limited by these General Terms and Conditions.
12. CONSUMER COMPLAINTS
A consumer may submit a written complaint regarding a purchased product or service by e-mail or through another contact listed on the Webshop.
The Merchant will confirm receipt of the complaint and respond to it within the statutory period.
13. PROTECTION OF PERSONAL DATA
The Merchant collects and processes Customers' personal data for the purposes of processing orders, payment, delivery, communication with the Customer and fulfilling legal obligations.
Personal data is processed in accordance with applicable personal data protection regulations.
Detailed information on the processing of personal data is contained in the separate Privacy Policy available on the Webshop.
14. COPYRIGHT
The content of the Webshop, including photographs, texts, graphic designs, the logo and other materials, is protected by copyright regulations and other intellectual property rights.
Without the Merchant's prior consent, unauthorised copying, distribution or other use of the Webshop's content is not permitted.
15. CHANGES TO THE TERMS
The Merchant reserves the right to amend and supplement these General Terms and Conditions.
Changes will be published on the Webshop. Contracts that have already been concluded remain subject to the General Terms and Conditions that were in force at the time the contract was concluded.
16. GOVERNING LAW
The relationship between the Merchant and the Customer is governed by the law of the Republic of Croatia.
Consumer rights are subject to the mandatory provisions of applicable consumer protection and obligations law.
17. FINAL PROVISIONS
These General Terms and Conditions enter into force on the date they are published on the Webshop.
Before concluding a contract, the Customer must familiarise themselves with the General Terms and Conditions and confirm their acceptance during the ordering process.